Terms & Conditions

Introduction

These Terms and Conditions govern the use of the services provided by North Land Pcs to our customers. By engaging in any project with us, you agree to comply with these Terms. These Terms apply to all custom PC builds, upgrades, workstation setups, IT consulting services, and any other products or services provided by North Land Pcs. We reserve the right to amend these Terms at any time, with changes posted on this page. Your continued use of our services constitutes acceptance of any changes to these Terms.

Scope of Services

1. Custom PC Builds

Our team at North Land Pcs offers customized PC building services tailored to the specific needs of each client. We will design, assemble, and test a PC system based on the configuration you request. This includes the selection of individual components such as CPUs, GPUs, RAM, storage, cooling systems, and other essential parts. All custom builds will be designed with the best components available within the agreed budget.

2. Upgrades and Modifications

If you already have an existing PC system, we offer upgrade services to improve its performance, including adding new components or modifying existing ones. We will only upgrade parts that are compatible with your current system and will ensure the new components meet the required specifications.

3. Workstation and Professional Builds

For professionals, we specialize in building high-performance workstations designed for demanding applications such as video editing, 3D modeling, CAD design, and software development. These systems are built to maximize productivity and efficiency, ensuring smooth performance for resource-intensive tasks.

4. Consultation and Support

We offer consultation services to help you choose the right hardware for your needs. Our experts will assist you in understanding the technical aspects of custom PC builds, recommend suitable components, and provide technical support if required. Our support services also include troubleshooting, guidance on software installation, and general maintenance.

Acceptance of Terms

By placing an order or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms. A formal agreement, if required, may be drafted and signed before the start of the project. You will also be asked to provide details of your specifications, budget, and any other requirements for your project.

Responsibilities of the Client

1. Accurate Information

You are responsible for providing accurate and complete information related to your project. This includes details about hardware preferences, software requirements, and any other specific instructions necessary to complete your custom build or service. Failure to provide accurate information may lead to delays or errors in the final product.

2. Approval of Project Plan

Before we begin working on any project, we will provide a project plan outlining the components, budget, timeline, and other relevant details. You are required to review and approve this plan. Once approved, we will proceed with the project.

3. Payment Terms

All payments for services and products must be made as per the terms outlined in the invoice or project agreement. We accept payment via credit cards, bank transfers, or other approved payment methods. Payment schedules may vary depending on the size and scope of the project.

For custom PC builds, a deposit of 30% is required at the time of order, with the balance due upon completion of the project and delivery of the final product. If additional components or services are required during the build process, additional payments may be requested.

4. Timely Communication

We rely on timely communication from clients to ensure smooth project execution. If we require your approval, decision, or feedback on any aspect of the project, it is your responsibility to provide it in a timely manner. Delays in communication can result in delays in the project timeline.

Responsibilities of North Land Pcs

1. Quality Assurance

We are committed to providing high-quality, fully functional, and well-tested custom PC builds. All systems will undergo extensive testing to ensure that they meet the agreed-upon specifications and function optimally. In case any defects or issues arise post-delivery, we will offer support as per the warranty terms.

2. Customization and Performance Optimization

Our team will ensure that your custom PC is tailored to meet your specific performance requirements. This includes selecting the right components for your needs and ensuring that all hardware is properly integrated and optimized for performance. We aim to deliver a system that exceeds your expectations in both performance and reliability.

3. Support and Troubleshooting

We provide ongoing technical support for all projects. If you encounter any issues after delivery or need assistance with setup, our team is available to troubleshoot and provide solutions. Support is provided through phone, email, or video consultation as needed. However, please note that any changes or modifications made to the system by third parties may void our support or warranty.

4. Timely Delivery

We aim to deliver all custom PC builds and upgrades within the agreed-upon timeframe. While we strive to meet deadlines, delays may occur due to component availability or unforeseen circumstances. If there are significant delays, we will notify you and work with you to adjust timelines as needed.

Warranty and Return Policy

1. Warranty Coverage

All custom-built PCs come with a 1-year warranty that covers defects in material or workmanship for the components included in the build. This warranty does not cover damage caused by misuse, accidental damage, or alterations made by third parties. The warranty is valid for a period of 12 months from the date of delivery.

2. Limited Returns

We offer limited returns on certain products, such as unassembled components or parts that have not been installed or used. If you wish to return a product, you must notify us within 14 days of receiving the product, and it must be in new and unused condition. Customized or personalized builds are generally not eligible for returns, unless there is a defect or fault with the system.

3. Exclusions

The warranty does not cover issues caused by:

• Accidental damage (e.g., physical damage, liquid spills, etc.)
• Misuse, mishandling, or modifications made to the PC by the client or third parties
• Software-related issues, including operating system installation and updates
• Virus or malware infections
• Wear and tear of consumable components (e.g., batteries, fans, etc.)

Client Cancellations and Refunds

If you decide to cancel the project at any point, you must notify us in writing. If the project has already begun, we may charge a cancellation fee based on the work completed up to that point. If components have been ordered for your build, the cancellation may result in partial or full charges for the parts.

Refunds for payments made will be processed in accordance with the terms of the cancellation. If a refund is requested, we will assess the situation and determine the appropriate amount to be refunded based on work completed and any associated costs.

Data Privacy and Confidentiality

We understand the importance of privacy and confidentiality in handling your personal data. Any information you provide us during the course of the project will be handled with care and in compliance with data protection laws. We will not share your personal data with third parties unless required to do so for the completion of the project or by law.

Any proprietary information shared with us, such as business data, project details, or intellectual property, will remain confidential. We will not disclose or use any such information for purposes other than the completion of your project.

Limitation of Liability

North Land Pcs is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid by you for the specific product or service in question. In no event will we be liable for damages beyond the total project cost.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which North Land Pcs operates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Amendments

North Land Pcs reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website, and it is your responsibility to review these Terms periodically. Continued use of our services after changes have been made constitutes your acceptance of the new Terms.